Network Administrator

Information Technology

Search 1943 - Posted October 10, 2024

The Network Administrator is responsible for configuring and maintaining the voice and data network systems to ensure the stable operation of Emporia State University's IT assets. This will include optimizing all new and existing network hardware, software, and communication links. Incumbent will help ensure the stability and integrity of in-house voice, data, video, and wireless network services. Incumbent will also troubleshoot network performance issues, as well as analyze network traffic and provide capacity planning solutions. The Network Administrator is also responsible for the organization's telecommunications infrastructure which includes configuring, diagnosing, repairing, upgrading, and optimizing telephone systems and services, voicemail, and VoIP/IP-PBX communication systems.

This position is a member of the Network & Security Solutions team, and as such participates in any team project utilizing critical thinking and problem solving to meet team goals and information security compliance. At times, this position may need to perform job duties outside of regular business hours including but not limited to maintenance, repair, or installation of equipment or software, and responding to unexpected outages.

RESPONSIBILITIES:

Strategy & Planning

• Collaborate with technical team members to assess near and long term network capacity needs and design/implement strategic plans to ensure network capacity meets existing and future needs.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Practice network asset management, including maintenance of network component inventory and related documentation
• Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality.
• Determine and document telecommunications and network architecture, design, and layout including protocols and standards used, as well as configuration.
• Conduct research, and review technical publications, of network and telecommunication products, services, protocols, and standards to remain abreast of industry trends in support of bringing value to University IT procurement and development efforts.
• Utilize project management methodologies to plan and implement improvements, modifications, or replacements of network or telecommunications components.
• Where necessary, liaise with equipment vendors during installations or for hardware performance issues.

Operational Management

• Receive, prioritize, and respond to incoming work orders, calls, and/or emails regarding equipment and/or connectivity problems.
• Accurately document instances of software or hardware failure, repair, installation, and removal or other work requests.
• Manage and ensure optimal operation of all network and telecommunication hardware and equipment.
• Configure network and telecommunication systems to ensure their smooth and reliable operation for fulfilling organizational objectives and processes.
• Monitor network and telecommunication performance and troubleshoot problem areas as needed to identify and correct performance bottlenecks.
• Ensure connectivity of all services, workstations, telephony equipment, fax machines, and other network appliances.
• Perform on-site analysis, diagnosis, and resolution of complex network and telecommunication problems for a variety of end users, recommend, and implement corrective solutions.
• Participate in management of network security solutions.
  

QUALIFICATIONS:

Minimum qualifications:

Education:

• Acceptable Options
• Associate’s degree in relevant field, with 6+ years of experience as voice and network administrator.
• Bachelor’s degree in relevant field, with 2+ years of experience as voice and network administrator.
• Industry standard certifications such as: CCNA, CCNP, CCIE, CWNA, CWSP may substitute for 2 years work experience each up to 4 years.

• Preferred Experience:
• Experience configuring a phone switch/PBX
• Experience configuring and maintaining VoIP infrastructure
• Experience communicating and collaborating with mobile service vendors
• Experience configuring and maintaining Cisco network equipment
• Project management coursework or experience.
• Significant coursework or work experience configuring and managing voice or network infrastructure.

• Preferred Personal Attributes:
• Ability to present ideas in a business-friendly and user-friendly language.
• Maintain a positive attitude, good morale, and cooperation promoting teamwork partnering with other IT team members.
• Strong communication skills to communicate with different people at different technical levels throughout the university.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Strong work ethic (e.g., dependable, professional) and proven ability to work in an environment involving tasks that require strict confidentiality. Minimum Qualifications

COMPENSATION:

• Salary:  $26.59 - $41.21 hourly
• Qualifications and previous experience will be considered for placement of base rank and salary. 

BENEFITS:

Base pay is one component of Emporia State University’s total rewards package. We are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family that include:

• Health Insurance
• Free Dental insurance for employees
• Retirement through the Kansas Board of Regents
• Paid parental leave
• Up to 31 days paid vacation and holiday days
• Tuition reduction and tuition assistance
• Dependent tuition waiver
• For full details about our benefit plan offerings, please visit here. 

APPLY:

To apply, upload a letter of application, unofficial transcripts, resume, and at least three (3) references here. 

Consideration of applications will begin immediately, and will continue until the position is filled.

A background check and official transcripts are required prior to hire.

For more information

Jose Pavon

HR Professional

jpavon@emporia.edu

Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, religion, gender, sex, gender identity, gender expression, marital status, parental status, sexual orientation, genetic information, status as an individual with a disability, status as a protected veteran, or any other factors which cannot be considered by law.