Donor Experience Officer

ESU Foundation

Search 1930 - Posted September 18, 2024

Hospitable. Curious. Service-Oriented. Accountable. These words describe a new Emporia State University Foundation teammate who will provide a first-class engagement experience through personalized digital interaction with approximately 1,000 alumni and donors annually. Remote, hybrid, or on-campus workers are welcome to apply.

The Donor Experience Officer will focus on providing a first-class experience for alumni and donors by leveraging personalized digital engagement to effectively build relationships based on what truly matters to each individual supporter.



This role is critical to helping the university engage more alumni and achieve both its near-term annual giving goals and long-term fundraising objectives and develop qualified major gift referrals. Candidates should be self-motivated and positive professionals with an optimistic attitude, eager to embody the ESU spirit and engage alumni and friends at a high velocity in a personalized manner. The Donor Experience Officer will work under the supervision of the Vice President for Alumni and Stewardship and will work under the guidance of the EverTrue Advancement Programs Manager.

RESPONSIBILITIES:

• Engage and build relationships with a portfolio of approximately 1,000 alumni and donor prospects. Leverage technology including EverTrue’s cloud platform, social media platforms, and video conferencing software tools to build rapport, steward, and solicit donors in an alumni-centric, targeted, high-velocity manner. Execute monthly and quarterly touchpoint cadences (averaging 50 outbound touch points via phone, email, or other digital vehicles per day) to ensure consistent and relevant donor communication. Meet and exceed clearly defined weekly, monthly, and annual goals with an emphasis on virtual meetings with prospective donors and number of personalized solicitations delivered.
• Build relationships across the University to be in a position to connect donors with relevant individuals when applicable. Be fluent in the “menu” of engagement and philanthropic opportunities across the University (regional alumni events, on-campus events, mentorship and other volunteer opportunities, crowdfunding campaigns, fundraising priorities) to inform conversations and solicitations. Embrace a “mile-wide and inch-deep” approach to serving as a proactive advisor on resources available to alumni and donors across the institution.
• Aid in outreach and follow-up for events and activities on behalf of Alumni Relations and Development. Proactively monitor engagement to identify and launch initiatives that drive giving.       
  

QUALIFICATIONS:

Minimum Qualifications

• Bachelor’s degree and have at least three years of work history.
• Preferred candidates will have experience and demonstrable success in a sales or hospitality role.
• Excellent written and oral communication skills, experience with digital communication tools, and comfort using customer relationship management technologies are also required.
• The successful candidate will be a personable individual with a customer-first mindset who believes in the mission of Emporia State University and thrives on achieving goals. They will also be strategic thinkers who are resourceful, adaptive, and motivated to find solutions in a fast-paced environment. A passion for higher education and philanthropy, with aspirations of a career in development, will differentiate the ideal candidate.
  

COMPENSATION:

• Salary:  $55,297 - $70,500 annually
• Qualifications and previous experience will be considered for placement of base rank and salary. 

BENEFITS:

Base pay is one component of Emporia State University’s total rewards package. We are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family that include:

• Health Insurance
• Free Dental insurance for employees
• Retirement through the Kansas Board of Regents
• Paid parental leave
• Up to 31 days paid vacation and holiday days
• Tuition reduction and tuition assistance
• Dependent tuition waiver
• For full details about our benefit plan offerings, please visit here. 

APPLY:

To apply, upload a letter of application, unofficial transcripts, resume, and at least three (3) references here. 

Consideration of applications will begin immediately, and will continue until the position is filled.

A background check and official transcripts are required prior to hire.

For more information

Jose Pavon

HR Professional

jpavon@emporia.edu

Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, religion, gender, sex, gender identity, gender expression, marital status, parental status, sexual orientation, genetic information, status as an individual with a disability, status as a protected veteran, or any other factors which cannot be considered by law.